The Sr. Automation Technician will be the onsite contact for operational technology (OT) issues and maintenance at Bay Center Foods. This role will have a wide breadth of responsibility ranging from overseeing system support to OT device management. This individual will need to develop strong relationships with internal stakeholders as well as external vendors. The Sr. Automation Technician will report to the Maintenance Manager, while coordinating closely with the IT Operations and Enabling Systems Leads.

As of the date of this posting, a good faith estimate of the current pay scale for this position is $110,000.00 to $120,000.00. This pay scale takes into account a wide range of business factors and may change over time. 

This role requires the flexibility to work extended hours, holidays, and weekends as needed.

About Bay Center Foods

A wholly-owned subsidiary of Chick-fil-A, Inc., Bay Center Foods, LLC is a state-of-the-art, highly automated and technology-focused food production facility serving Chick-fil-A restaurants across the country. Bay Center Foods plays an important role in Chick-fil-A's growth enabling innovation to improve team member, and ultimately, the customer experience. Bay Center is a dynamic, fast-paced work environment.  

Responsibilities fall into three major categories:

INFRASTRUCTURE SUPPORT

• Administer MES/Manufacturing systems
• Troubleshoot Controls hardware issues
• Coordinate Controls hardware maintenance/upgrades
• Provide demand and capacity planning for MES servers and storage
• Manage SLAs and contracts with Controls infrastructure vendors
• Ensure service integration with BCF applications

APPLICATION SUPPORT

• Manage the day-to-day operational and systems needs for MES applications
• Administer MES software (new user accounts, roles, configuration/setup)
• Manage new machine/device integration with MES systems
• Generate native MES reports (SSRS, PowerB)
• Address data and analytics needs for BCF
• Manage software patching with vendors (new releases, security)

AUTOMATION SUPPORT

• Troubleshoot complex OT equipment issues
• Understand and document unique automation aspects per equipment vendor (GEA, Hiperbaric, Shape, etc.)
• Monitor performance of Robot Cloud System for proactive error management
• Implement plant improvements and new product improvements
• Troubleshoot PLCs, replacements and backups (Rockwell Asset Centre)
• Support Production Devices (HMIs, Thin Clients, IIoT devices)
• Play SME for automation layer and training
• Manage architecture, integrations, security and standards for automation layer
• Provide and maintain technical details of automation layer

• 5+ years of relevant work experience
• Deep experience in Industrial hardware and MES
• Deep understanding in ISA S95 standards
• Deep understanding of electrical safety requirements
• Familiarity with managing SLAs and contracts with vendors
• Skilled in data analytics (ML, AI) and generating custom reports across different systems
• In touch with industry 4.0 trends
• Understanding of Lean Manufacturing Technology (RCFA, 5S, JIT, etc.)
• Detail oriented and adept at troubleshooting system issues
• Familiarity with industrial robots
• Skilled at different aspects of managing automation support
• Strong interpersonal skills with demonstrated ability to value both relationships and results and to put others above themselves
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
• Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications

• Education: Bachelor’s degree preferred (Computer Science, Mechatronics Engineering, Electrical Engineering or related Engineering Technology degree) or a minimum of 5 years relevant experience
• Experience: 7+ years of relevant work experience