The Automation Technician will be the onsite contact for Informational and Operational technology (IT/OT) issues and maintenance at Bay Center (BCF).  This role will have a wide breadth of responsibility ranging from overseeing system support to IT/ OT device management. This individual will need to develop strong relationships with internal stakeholders as well as external vendors. The Automation Technician will report to the Sr. Principal Leader, Automation & Technology, while coordinating closely with the IT Operations and Enabling Systems Leads.

A wholly-owned subsidiary of Chick-fil-A, Inc., Bay Center Foods (BCF), LLC will be a state-of-the-art, highly automated and technology-focused food production facility that will serve Chick-fil-A restaurants across the country by 2020. Bay Center will play an important role in Chick-fil-A's growth enabling innovation to improve team member, and ultimately the customer experience. The new subsidiary is in the early stages of development and will be a dynamic, fast-paced work environment.  

As of the date of this posting, a good faith estimate of the current pay scale for this position is $43.27 to $48.08 per hour. This pay scale takes into account a wide range of business factors and may change with over time.

Responsibilities fall into three major categories:

INFRASTRUCTURE SUPPORT

• Provide onsite support for network and computer managed service providers
• Provide Level 1 support for technical devices at the plant (e.g., time clocks, scanners, desktops, laptops)
• Administer MES/Manufacturing systems
• Troubleshoot Controls hardware issues
• Coordinate Controls hardware maintenance/upgrades
• Provide demand and capacity planning for MES servers and storage
• Manage SLAs and contracts with Controls infrastructure vendors
• Ensure the day to day running of IT infrastructure is in line with service level agreements (SLAs)
• Ensure service integration with BCF applications

APPLICATION SUPPORT

• Manage the day-to-day operational and systems needs for MES applications
• Administer MES software (new user accounts, roles, configuration/setup)
• Manage new machine/device integration with MES systems
• Generate native MES reports (SSRS, PowerB)
• Address data and analytics needs for BCF
• Manage software patching with vendors (new releases, security)

  AUTOMATION SUPPORT

• Troubleshoot complex OT equipment issues

• Understand and document unique automation aspects per equipment vendor (GEA, Hiperbaric, Shape, etc.)

• Monitor performance of Robot Cloud System for proactive error management (Fanuc ZDT)

• Research, design and commission plant improvements and new product improvements

• Troubleshoot PLCs (Allen Bradley, Siemens, Beckoff), replacements and backups (Rockwell Asset Centre)

• Support Production Devices (HMIs, Thin Clients, IIoT devices)

• Play SME for automation layer and training

•  Manage architecture, integrations, security and standards for automation layer

• Provide and maintain technical details of automation layer

• Bachelor’s degree in Mechatronics Engineering or related Engineering Technology degree
• Minimum Relevant Experience:  1+ years

           

• Preferred Relevant Experience:  3+ years
• Preferred Certifications:  Rockwell Factorytalk, Fanuc basics, Fanuc end tools, Inductive Automation
• Knowledge of Industrial hardware and MES
• Understanding in ISA S95 standards
• Understanding of electrical safety requirements and Risk Assessment
• Familiarity with managing SLAs and contracts with vendors
• Skilled in data analytics (ML, AI) and generating custom reports across different systems
• In touch with industry 4.0 trends
• Understanding and practice of Lean Manufacturing Methodology (RCFA, 5WHY, JIT, 5S, etc.)
• Detail oriented and adept at troubleshooting system issues
• Familiarity with industrial robots (Fanuc, JBT AGVs, ASRS, etc.)
• Skilled at different aspects of managing automation support